How do I make a return?Updated a year ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging.

Return by mail

Reach out to our customer support team via live chat or email us at [email protected] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a the indicated courier or drop-off location.

Returning Products Bought In-stores

If you purchased one of our products from retailer partners you must return them to them directly, we cannot asist with any orders that were no directly bought from us.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Due to the nature of our products, if any of the products are found to be opened, used or in a stte that doesn't indicate accidental damage we reserve the right to refuse the return and cancel any refund.